Meet the Dick’s Wilsonville Jeep Ram Staff
Service
Steve Ruff
Service
Kylie Lima
Service Advisor
Tyler George
Service Advisor
Eric Austin
Service Advisor
Drew Pierce
Service Director
Kassidy Donado
Service Advisor
Michael Kinney
Service Advisor
Finance
Tarek Eldeeb
Finance Manager
Joshua DeLaunay
Finance Manager
Sales
Tyler Chang
Fleet Sales Manager
Jeremy Moltke
Sales
Harrison R
Internet Sales Manager
Chris Red
General Sales Manager
Shawn Clancy
Sales Manager
Damond Braker
Sales
Raymond Contreras
Sales
Ryan Cornelius
Sales
Sierra Banks
Sales
David Bunea
Sales
Michael Johnston
Sales
Joseph Walters
Asst. Sales Manager
Administration
Ryan Rummerfield
General Manager
Steve Ruff
Service
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Oct 21, 2024
I appreciate the short wait while work is being done.
I appreciate the short wait while work is being done. Reliable work. Can recommend. Excellent.
Aug 01, 2024
Was a fast and easy painless process and was a fair
Was a fast and easy painless process and was a fair price. Will be coming back.
Jun 14, 2024
Straight up people!
Straight up people! Made process smooth with no classic bad dealer behaviors! Will be back for next ride!
Feb 13, 2024
Fast personal service.
Fast personal service. Very attentive. To the customers needs. I will refer my friends to your dealership.
Kylie Lima
Service Advisor
Nov 06, 2024
Kylie was very personable and helpful during my recent
Kylie was very personable and helpful during my recent appointment to your business. Thanks Sue
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Nov 04, 2024
Kylie received me at my appointment Time and got my car
Kylie received me at my appointment Time and got my car in right away. Keep me informed and suggested additional work I could schedule later but decided to have it done that day. Kylie is pleasant and professional. Glad she is my advisor
Oct 31, 2024
Nice people!
Nice people! That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but didn’t bother to remove leaves so I had to bring the truck back to fix it properly. In the service center, they need to be more through. I spoke to Kylie and requested my services. I called the day of service. Yet, three things were forgotten. I had to bring the truck back in. I also found Kylie to be highly unprofessional. I was working with Michael and she kept interfering with our conversation. She acted like she was in control and Michael knew nothing. She even grabbed things from him. It was so weird. I will not be returning to this dealership.
Oct 31, 2024
Clean precise listens to customer understands issues and
Clean precise listens to customer understands issues and provides options for completing task Doesn't rush customer
Tyler George
Service Advisor
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Oct 29, 2024
Difficult to get answers unresponsive to needs of the
Difficult to get answers unresponsive to needs of the customer. Do not call you back. Credit card policies are not consistent with documents
Oct 23, 2024
I was initially informed the repair on my vehicle would
I was initially informed the repair on my vehicle would take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near each other on the vehicle, the additional repair would only add "a few more days". In total, I was told "a few days" on no less than 3 occasions. On each of these occasions, I had to proactively call and request a status update as none was otherwise provided, despite the prolonged timelines. Ultimately, the service on my vehicle took 3 weeks. Upon retrieval of my vehicle, there was no discount, no apology, nor even any recognition that anything atypical had transpired. Further, the passenger side of the vehicle was covered top to bottom with bird xxxxxxxxx. On the drive home, the repaired part began making unusual noises, so I suspect I will have to bring it in for yet another round of repairs. We will be taking all future business elsewhere.
Oct 23, 2024
Very helpful when I sent my 2500 dodge for an oil change
Very helpful when I sent my 2500 dodge for an oil change and fuel filter change
Oct 21, 2024
We were travelling from Canada en route to Mexico and
We were travelling from Canada en route to Mexico and experienced a fuel leak. We contacted 4 different shops, and only Dick’s was able to help. From the moment we first called, we were treated with care and a sense of urgency. The whole team was excellent; they fit us into their schedule, diagnosed the problem, ordered the parts and had us back on the road in two days! A huge shout out to Tyler - he was awesome! Thank you so much!
Tarek Eldeeb
Finance Manager
Oct 23, 2024
Harrison was my saving grace!
Harrison was my saving grace! Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience.
Oct 23, 2024
Incredible facility!
Incredible facility! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend!
Oct 21, 2024
Ryan made the buying process quick and easy, treating us
Ryan made the buying process quick and easy, treating us with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice truck. Looking forward to working with Ryan again for any future vehicle purchases.
Sep 30, 2024
I was very pleased with the responsiveness in greeting
I was very pleased with the responsiveness in greeting and closure of my transaction. Very professional and a pleasure to do business with.
Sep 28, 2024
Natalia was very helpful assisting me with finding my new
Natalia was very helpful assisting me with finding my new RAM truck. She was attentive and made sure to listen to my needs. Best experience I’ve had while car shopping. Definitely recommend her for sure!!
Tyler Chang
Fleet Sales Manager
Nov 05, 2024
Excellent help service in source the correct vehicle for
Excellent help service in source the correct vehicle for our Agency needs. Appreciate the attention to detail.
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Sep 30, 2024
I was very pleased with the responsiveness in greeting
I was very pleased with the responsiveness in greeting and closure of my transaction. Very professional and a pleasure to do business with.
Sep 30, 2024
Had a great experience working with Tyler and Harrison.
Had a great experience working with Tyler and Harrison. The transaction went smoothly and they answered all my questions.
Jun 14, 2024
Straight up people!
Straight up people! Made process smooth with no classic bad dealer behaviors! Will be back for next ride!
Eric Austin
Service Advisor
Nov 06, 2024
It’s been a very frustrating experience with issues still
It’s been a very frustrating experience with issues still ! I feel taken advantage of with a total lack of care and accountability!
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Nov 01, 2024
Eric takes the time to research problem and warranty.
Eric takes the time to research problem and warranty. Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, he is pleasant and appears to be respected and well liked. I usually seek him out for assistance because he is consistently good, remembers me and appears to be an advocate for me regarding the vehicles issues
Oct 16, 2024
While the issue wasn’t resolved I don’t hold that against
While the issue wasn’t resolved I don’t hold that against Eric or the dealership. Perhaps keeping the vehicle longer would have helped find the issue.
Oct 12, 2024
All contacts have been handled on very professional
All contacts have been handled on very professional manner facility is very conducive to do business with
Joshua DeLaunay
Finance Manager
Oct 12, 2024
All contacts have been handled on very professional
All contacts have been handled on very professional manner facility is very conducive to do business with
Sep 30, 2024
I was very pleased with the responsiveness in greeting
I was very pleased with the responsiveness in greeting and closure of my transaction. Very professional and a pleasure to do business with.
Aug 21, 2024
I had a great experience with the dealership but no
I had a great experience with the dealership but no interaction with Natalia or Skylar
Aug 07, 2024
It's a great place.
It's a great place. We enjoy just going and looking around they don't bother you.
Mar 30, 2024
Easy to work with, no pressure to buy immediately Nice
Easy to work with, no pressure to buy immediately Nice showroom, friendly staff and easy process.
Drew Pierce
Service Director
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Oct 21, 2024
I appreciate the short wait while work is being done.
I appreciate the short wait while work is being done. Reliable work. Can recommend. Excellent.
Oct 07, 2024
Updated review!
Updated review! Although I had a couple bad experiences during my last two visits, Drew Pierce really listened to my concerns and provided much transparency in explanations and very acceptable solutions to my concerns that were actually legitimate. :) I've had a great relationship with this dealership for the past several years, and Drew, thank you so much for restoring my faith in your team! I really do appreciate the effort! Best in class service right there!
Oct 03, 2024
Worked with me to make a bad situation better and I'm
Worked with me to make a bad situation better and I'm grateful to them.
Sep 30, 2024
My service center experience was initially bad.
My service center experience was initially bad. Drew eventually made up for the horrible customer service from Tyler. I called for a copy of an invoice but was told by Tyler he/they couldn’t email it and I had to drive to Wilsonville from Portland to pick it up. The next week I dropped my vehicle off for service and I was informed that my invoice would be emailed to me. xxx?! Making me waste my time and money!
Jeremy Moltke
Sales
Nov 03, 2024
I don't often write reviews, and I seldom give 5 out if 5
I don't often write reviews, and I seldom give 5 out if 5 stars when I do. However, my experience at Dick Hannah with the purchase/trade of my new vehicle was really good and worth mentioning. I worked with Jeremy, the salesman, who was nothing short of brilliant throughout the transaction. Jeremy was extremely polite, professional and knowledgeable, but was also very patient and willing to work with me to get the deal I wanted. The rest of the team that were brought in for negotiation and final paperwork were really great, too. Overall, I'm extremely happy with my purchase and the entire experience, from start to finish. I'd confidently recommend this dealership to anyone and strongly encourage you to ask for Jeremy if you need a salesman to assist you. Thank you to the entire team. - Steve H. 2014 WRX/Lexus 200h. Cheers!
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Oct 16, 2024
Had a good time, loved the indoor show room, popcorn was
Had a good time, loved the indoor show room, popcorn was great also, would return in future
Jul 27, 2024
Jeremy is a man of honor and integrity.
Jeremy is a man of honor and integrity. Jumping the deal around until we found he found the exact car my wife wanted he worked non stop and kept his word with every promise he made. He always puts the customers interest first and that’s hard to find in car sales. He will find you the deal you’re looking for. I can’t recommend him enough.
Jun 17, 2024
Straight forward oil change.
Straight forward oil change. No appointment and in / out in under hour. Coupon for $20 off.
Ryan Rummerfield
General Manager
Oct 12, 2024
All contacts have been handled on very professional
All contacts have been handled on very professional manner facility is very conducive to do business with
Aug 01, 2024
Was a fast and easy painless process and was a fair
Was a fast and easy painless process and was a fair price. Will be coming back.
May 10, 2024
Thanks.
Thanks. Great experience would recommend 100 %. Made all issues right without any hesitation. Management is very helpful and a pleasure to work with on issues.
Dec 01, 2023
Courteous, helpful, prompt, and in and out.
Courteous, helpful, prompt, and in and out. Work was completed to my satisfaction and will use the dealership for future maintenance and repairs.
Oct 13, 2023
It’s was an amazing dealership.
It’s was an amazing dealership. They showed me all the possible options that I could choose from and they were able to land me on my dream truck.
Harrison R
Internet Sales Manager
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Oct 23, 2024
Harrison was my saving grace!
Harrison was my saving grace! Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience.
Oct 23, 2024
Incredible facility!
Incredible facility! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend!
Sep 30, 2024
Had a great experience working with Tyler and Harrison.
Had a great experience working with Tyler and Harrison. The transaction went smoothly and they answered all my questions.
Sep 26, 2024
I dread going to dealerships because the salespeople are
I dread going to dealerships because the salespeople are always so pushy, and I feel taken advantage of in one way or another.. But my experience at Dick’s CJDR was completely unlike any other I’ve been to- I wish I had went to this place years ago! My experience with Harrison and Mr Red was so awesome that I had to take a moment and share my gratitude because they deserve it. Harrison was so attentive to my needs in a particular vehicle and respectful of my budget. Their wide open layout made me feel included throughout the entire process, I was involved and treated with respect from start to finish. Mr Red spent time making sure I got the best rate possible, and I really appreciate that because it meant they were saving me money and that is unheard of when buying a car! I got the jeep I wanted, with everything on my list, and left there not a dollar over budget. My family, friends & I will never go anywhere else but Dick’s!
Chris Red
General Sales Manager
Nov 06, 2024
Was a great experience bought my new toy and met with
Was a great experience bought my new toy and met with good people. Thanks to all of you for your special attention.
Oct 23, 2024
Incredible facility!
Incredible facility! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend!
Oct 05, 2024
Sierra was wonderful helping me make a more knowledgeable
Sierra was wonderful helping me make a more knowledgeable decision with my next vehicle purchase. Will happily come back to this dealership!
Sep 30, 2024
I was very pleased with the responsiveness in greeting
I was very pleased with the responsiveness in greeting and closure of my transaction. Very professional and a pleasure to do business with.
Sep 29, 2024
I had an outstanding experience working with Tanner as my
I had an outstanding experience working with Tanner as my car salesman. He was professional, respectful, and made the car buying process truly memorable. Tanner was thorough, ensuring every detail was covered, and provided extraordinary customer service. I highly recommend working with him if you're looking for a smooth and enjoyable car buying experience.
Kassidy Donado
Service Advisor
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Oct 17, 2024
Kassidy was extremely helpful, considerate & amazing
Kassidy was extremely helpful, considerate & amazing through the whole process! Highly recommend coming to her for service. BEST experience I’ve ever had at a Dealerships Service Department!
Oct 07, 2024
Dropped off vehicle the night before service.
Dropped off vehicle the night before service. On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call me back in a few minutes. No call… called again spoke to someone else they put me on a few min hold then returned to say vehicle should be done that day. Got a text saying should be done that day as well. Called back as ‘should’ does not say will be ready to pick up…was told I could pick up near 5:30. Overall seems very little effort was taken as at no time was I called and the text message was too ambiguous for me to plan to drive in. Forcing me to make the necessary calls.
Oct 07, 2024
I wanted the heater fix it still doesn’t blow heat out
I wanted the heater fix it still doesn’t blow heat out like it when it was new
Sep 27, 2024
Had my car detailed and it was fantastic!
Had my car detailed and it was fantastic! They were very thorough. It looks like a new car.
Michael Kinney
Service Advisor
Nov 05, 2024
Misrepresentation of service quoted.
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why.
Oct 31, 2024
Nice people!
Nice people! That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but didn’t bother to remove leaves so I had to bring the truck back to fix it properly. In the service center, they need to be more through. I spoke to Kylie and requested my services. I called the day of service. Yet, three things were forgotten. I had to bring the truck back in. I also found Kylie to be highly unprofessional. I was working with Michael and she kept interfering with our conversation. She acted like she was in control and Michael knew nothing. She even grabbed things from him. It was so weird. I will not be returning to this dealership.
Oct 03, 2024
Worked with me to make a bad situation better and I'm
Worked with me to make a bad situation better and I'm grateful to them.
Sep 28, 2024
I was greeted when I entered the service department and
I was greeted when I entered the service department and was helped right away, Michael walked me to the parts department and found out what we needed was in stock, and back to service department. where repair made. Thank You
Sep 25, 2024
Came in for an oil change, left with an amazing customer
Came in for an oil change, left with an amazing customer service experience. The crew there is newer but you’d never know it walking in because the high level of customer service and welcoming feeling you get when you walk through the door. Definitely coming back
Shawn Clancy
Sales Manager
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Oct 23, 2024
Harrison was my saving grace!
Harrison was my saving grace! Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience.
Oct 16, 2024
Had a good time, loved the indoor show room, popcorn was
Had a good time, loved the indoor show room, popcorn was great also, would return in future
Damond Braker
Sales
Nov 06, 2024
Was a great experience bought my new toy and met with
Was a great experience bought my new toy and met with good people. Thanks to all of you for your special attention.
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Raymond Contreras
Sales
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Oct 16, 2024
Great pricing and were able to work with me where it was
Great pricing and were able to work with me where it was needed. The car was perfectly prepared beforehand and was ready to go! I really appreciated Raymond’s willingness to work with me on the price and his preparation in getting the vehicle ready.
Ryan Cornelius
Sales
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Oct 21, 2024
Ryan made the buying process quick and easy, treating us
Ryan made the buying process quick and easy, treating us with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice truck. Looking forward to working with Ryan again for any future vehicle purchases.
Sierra Banks
Sales
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
David Bunea
Sales
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Michael Johnston
Sales
Oct 31, 2024
Everyone at xxxxx jeep auto group did I an excellent job
Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable.
Joseph Walters
Asst. Sales Manager
Oct 21, 2024
Ryan made the buying process quick and easy, treating us
Ryan made the buying process quick and easy, treating us with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice truck. Looking forward to working with Ryan again for any future vehicle purchases.